What Payment do you Accept?We accept PayPal, Visa, MasterCard, Discover and American Express 

When should I pay?Payment must be received before the item you purchased is shipped. This includes custom requests.Custom orders and made-to-order items, I begin production once the payment has cleared and/or materials are received. 

How do Pre Orders Work: Pre Orders are a great way for us to gauge interest in a specific fabric.  We have run up on buying too little or buying too much, and this solves that problem.  A pre order is usually only available for a limited time in order to have the quickest turn around. 

What is normal turnaround for a Pre Order? Pre order fabrics are ordered on the day after the sales end, we put it into production the second it arrives, and your items are ready to ship within 3-5 weeks.  We always state a time range for shipping on a pre order listing.  

What is an Extra Sale? When we make a pre order collection we make a little extra "just in case".  When the Pre orders are all shipped out- we put the extras on sale as a LAST CHANCE to get something you may not have known about, or had the time or money to grab 3-5 weeks ago.  Extras are also a great thing when you get your pre order, and realize you must have more! HAHA!

What if I want to cancel my order?If for any reason you need to cancel a purchase, please contact us as soon as possible. Once an order has shipped, shipping charges will not be refunded. If you have ordered a Club, custom, or pre-order, once the supplies have been purchased refunds may not be available, and store credit will be issued. Please understand that when you order a custom or a pre-order those items are being made especially for you, and refunds or credit will be based on how far production has gone before contact.

How many discounts can I use at once? The short answer is ONE Coupon code per person, and if after the coupon you are still over $125 and in the USA, you will also get Free Shipping.  Super Stitchers ALWAYS get Free Shipping, even if they use another discount code, just leave us a note and we will refund asap.  Please remember that we are a small business, and we make every single thing by hand. We give discounts to say thank you! Please do not abuse them.

What is the Bag of the Month? The bag of the month was created to allow SSS to provide specialty fabrics for our favorite fandoms and indie artiests. Specialty fabric printing and sewing is pricey, so there is an additional cost involved, it comes out to about $5-$7 extra a bag. The Pre Order allows us to purchase the right amount of fabric so there is no waste.  These are super limited. Once it is gone, you may never see it again! Buying anything in the 

Am I obligated to buy more?  The Bag of the Month Collection DOES NOT obligate you to any future purchases.

OMG! What have I missed? If you would like to see what we have done with other clubs, please check out our BOM Hall of Fame. 

Can I suggest a BOM Theme? For Suggestions, Feedback, Spoilers and more- please check out our Ravelry fan page where you can post about your Slipped Stitch Studios experiences, and read about all the great things to come.   

 

Please Note:  All bag of the month clubs are "inspired" by the subject for which they are named. We use either our own artwork, or that of indie artists all over the world to create a unique take on all kinds of fandoms. (With Permission)

How soon will you ship my package? Shipping is done most business days by 2:30pm PST. In stock items will ship within 3 business days of purchase.  Items “Made to Order” can take 3-5 weeks or more to make and then ship, and we will be in touch with you on the ETA of these items.**If you require expedited shipping, insurance, or have any questions, please contact us BEFORE checking out. Please contact us before purchasing if you have questions about time frames or fabric positioning. 

How do you Ship? Most packages are shipped via First Class USPS with a confirmation of delivery for US residents. Many packages will be shipped Priority Mail depending on size and weight. The total cost for your shipping includes handling costs. Handling costs include envelopes, packaging materials, and packaging labor. 

When will my Domestic order arrive? Most orders arrive within 3-7 business days. If your order seems to be taking unusually long, please feel free to contact us so that we can investigate together. We will do our best to help you get your order quickly.If a package is lost, and the post office confirms it, we will do whatever we can to come to a mutually agreeable solution. 

What Happens if my Shipment gets Lost? Most domestic orders take 1 to 4 business days to arrive after shipping. If your order is not delivered and the tracking says something other than "Delivered" please contact us immediately.If the tracking says “Delivered” Please take the following steps: 

1. Check with your entire household & neighbors. 

2. Speak to your mail carrier directly. 

3. Double check the address that was entered on your invoice. 

4. Contact Us at customerservice@slippedstitchstudios.com

5. After Contacting us- depending on the situation, we will ask that you give it 2-3 days as we have had several packages marked "Delivered" and not be delivered for 2-3 more days.If nothing turns up after this, we will ask you to please fill out a Missing Package Complaint with the USPS. We will need a copy of it to proceed. 

 

If your package is redirected, lost, or has some crazy "Mercury in retrograde style"  glitch- Do not fret.  We will replace or refund your order.  However, there may be a delay as we await the USPS response and confirm the status.  We ask that depending on the circumstance that you give these issues 1-2 weeks to resolve. We also ask that you remember that we are not a giant corporation like Amazon, and these items are handmade in the U.S.A., So replacement can also have a further delay- but we will always do our best to resolve things quickly!

 

At this point, we will discuss replacement options that fit your situation best. Please note that in some situation we will not resend the replacement to the same address. Replacement costs vary depending on the circumstances, please keep in mind that we are a small business, and that once an item leaves us, we have no ability to control the USPS’ handling of it. 

 

But rest assured we will always do our best to handle the situation in a fair manner.

How long do International orders take to arrive?Most orders arrive within 1-2 weeks. 20% of my international orders take up to 4 weeks. About 2% of international orders take from 6-8 weeks.please feel free to contact us should you become concerned. Please contact me before purchasing if you have questions about time frames or fabric positioning.**Please note some countries charge customs fees, and we have no way of knowing which will and for how much. If you are aware of your country's customs charges and need us to accommodate you further, please send us an email with how you would like it to be sent. 

How will I know when my order is shipped?You should receive a shipping conformation and tracking from customerservice@slippedstitchstudios.com after each order is ready to ship. If you are on Facebook, you can enable tracking to be updated via your messenger. 

Should I insure my large order?If you are ordering under  $200 value to ship internationally and you are concerned, please contact us for shipping insurance. This is the only way to track and apply insurance to large international orders. If you decide against this method, we cannot be held responsible for lost or delayed orders.Orders over $200 should have insurance for safety. You will need to contact us before the order ships if you would like a quote to insure your shipment.

How do I get Free Shipping?

We offer Free Shipping on all US Orders over $125. No coupon code is needed, the discount is taken at check out. This works for sale and non sale items.

Do you refund shipping?  We will ALWAYS pay for shipping on replacing or repairing a product. We take our quality control very seriously and stand behind our product.  Should you decide that you would like to return something for a refund or store credit for something unrelated to the product quality- then we do ask that you pay to return the item. 

 

Custom orders can be requested at customerservice@slippedstitchstudios.com  

What Items Do you make Custom?

Currently, we will make all Sewn Products available in the shop custom.  

What is considered Custom? Items created & designed by Slipped Stitch Studios, can be remade in a custom fabric(s) that you provide, or that we have additional yardage of. Some alterations can be made to current designs to fit you better, for additional costs. Common alterations are resizing Swift covers and lengthening and shortening handle straps. Brand new, never before designed items are usually not available, but feel free to email us with questions. 

Is there a fee for Custom Work?Each item made or altered for you will have a $5 Custom Order Fee. If your order is over $300 the custom fee will be waived. Wholesale custom items have different parameters; please contact us if you are interested in wholesale custom work. 

Can I provide my own fabric?Yes. We love for you to get what you want in the perfect fabric; however, there is no discount for providing your own fabric. If you would like to purchase fabric online for this, please set up the custom order with us FIRST so that you can save on shipping by having it shipped directly to us. 

How long do Custom Orders take? Custom orders are made (sewn, or put together) on a first come first serve basis. We have a general estimate of 3-5 weeks for production once the fabric is received. This time is affected by several factors:If the product is an alteration or a fully custom request. (Alterations can be completed much faster.)How quickly fabric is received.Time of year. (Custom production is slowest between November and February for the Holidays and Show schedules)

Since it's creation in 2009, Slipped Stitch Studios has grown to become a premier brand for fiber arts supplies. We specialize in functional project bags, pattern solutions, and many other organizational tools for knitting, crochet, and spinning. We market and retail our products online and at trade shows and partner with yarn clubs and yarn shops all over the world to get our products into the hands of our customers.Slipped Stitch Studios believes in empowering our customers to be themselves. We offer an ever expanding variety so that our wholesale clients can tailor a unique Slipped Stitch Studios experience. We make our supplies in small batches locally, so we are able to insure high quality and unique products.Do you want to Wholesale Slipped Stitch Studios Products?To get a wholesale account started with Slipped Stitch Studios, please send us your resale license number and your business name, addressand contact information HERE (wholesale@slippedstitchstudios.com). 

 

We will then set up your shop on our website with a special coupon code, and send you an email. Once you get that email, and log in, you are all set to purchase 24/7 from our website. We ship in stock items within 1-3 business days. Wholesale shipping is usually done via Priority Flat rate boxes. 

Please note that most fabric patterns are very limited, and are shipped on a first come first served basis. We update fabrics frequently, so liking us on Facebook, Twitter, or Ravelry to keep up with updates can be very helpful. 

 Please let us know before you order from a Pre-Order Sale. Limited Pre Order Fabrics are not available to wholesale until the Extras Release.  

Wholesale pricing is not available on "Full Sets" as they have already been discounted. 

Should you have any questions, please feel free to contact us here at the wholesale@slippedstitchstudios.com email. Once you have established an account we will send you periodic emails about upcoming designs and new products. We do not spam, and we take our clients privacy very seriously. 

 

CUSTOM OPTIONS: If you are looking for something unique for you shop we do have custom fabric, and accessories options, and would be happy to discuss that with you if you are interested! Contact Us

We Love to work with Yarn Crawls and Events! For over 5 years we have supported the LA Yarn Crawl, San Diego Yarn Craw, Yarning Across the Rockies and more for their awesome shop giveaways! 

 

If you are interested in getting more info on how we can customize Buttons, Stitch Markers & Bags for your next event please Contact Us now!

Do you do Refunds or Exchanges? We accept returns and exchanges. If for any reason you are unhappy with your item, please contact us and we will make arrangements to better suit you. Your happiness is ALWAYS our goal. 100% Satisfaction Promise! 

Return Policy:If 30 days have gone by since your purchase, unfortunately due to the nature of the business, we can not offer you a refund but we are willing to work with you for store credit or an exchange. (We do however reserve the right to change our minds due to extenuating circumstances, so please contact us so that we can help you.) There are certain situations refunds are not available: any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery. 

Non-returnable items: Gift cards, custom orders (Unless we REALLY screwed up, in which case- we will do whatever is needed. 

 

To Return, your item must be unused and in the same condition that you received it. We also ask that you ship it back with the same care in packaging that we sent it to you.   

 

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund or store credit.If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days dictated by your bank. 

Late or missing refunds (if applicable)If you haven’t received a refund yet, and we have confirmed with you that the refund was completed, first check your bank statement. You may need to contact your credit card company and/or bank as it may take some time before your refund is officially posted.If you’ve done all of this and you still have not received your refund yet, please contact us atinfo@slippedstitchstudios.com. 

Sale items are final (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)We will fix or replace your item if it is defective or damaged. If you need to exchange it for the same item, send us an email at info@slippedstitchstudios.com 

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can only send a refund to the gift giver, but if the item is acceptable for return, we will gladly take it back and issue the giftee a gift card for the website. 

To return your product you should mail your product to: 17632 Metzler Lane, Suite 201, Huntington Beach, California, US, 92647. Unless the product was defective or damaged, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Do I get a refund on shipping?Please note: Shipping charges are spent when the item is sent, and therefore not refundable. Please remember we are not a huge corporation, but a little shop with a couple of crafty peeps just trying to make cool stuff. <3

 

Is the Picture EXACTLY what I will get?  Yes and No. Most items will be very similar, but not exactly like the picture shown. Laura is the photographer for the shop as well as many other things, and we try to take the best picture that best represents the fabric. However the position of the fabric on the item you get may differ slightly. If there is a specific part of the fabric you love best, feel free to contact us for availability! 

Do you make everything yourself?Laura only occasionally jumps into the sewing. We have been in business since 2009, and to keep growing in the direction Laura has envisioned, she must have her hands in other areas more than sewing, like going to shows, talking to fiber lovers, and designing great new products that YOU want and need. 

We take a special pride in the Slipped Stitch Studios team! All sewn items are made right here in Orange County, CA by people like you and me who have amazing skills and want to make beautiful things. We hire Moms that want to stay at home with their kids, and artists that want to do what they love. We utilize Etsy suppliers, and indie graphic designers whenever we find something great!! And as you know we have some amazing Yarn Affiliates that support our crazy ideas with brilliant colorways that are unparalleled! Please check out our Affiliates page and support more indie businesses!

 

Please check out Our Story & Mission statement for more on our principles and goals. 

No Evil usages here, folks! 

 Protecting your private information is our priority. This Statement of Privacy applies to the www.slippedstitchstudios.com and Slipped Stitch Studios and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Slipped Stitch Studios include www.slippedstitchstudios.com. The Slipped Stitch Studios website is a ecommerce site. By using the Slipped Stitch Studios website, you consent to the data practices described in this statement.TRUSTe Privacy ProgramSlipped Stitch Studios is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe.If you have questions or concerns regarding this policy, you should first contact us at info@slippedstitchstudios.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint. TRUSTe may serve as a liaison with us to resolve your concernsCollection of your Personal InformationSlipped Stitch Studios may collect personally identifiable information, such as your name. 

 

If you purchase Slipped Stitch Studios's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.Information about your computer hardware and software may be automatically collected by Slipped Stitch Studios. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Slipped Stitch Studios website.Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Slipped Stitch Studios's public message boards, this information may be collected and used by others. 

 

 Slipped Stitch Studios encourages you to review the privacy statements of websites you choose to link to from Slipped Stitch Studios so that you can understand how those websites collect, use and share your information. Slipped Stitch Studios is not responsible for the privacy statements or other content on websites outside of the Slipped Stitch Studios website.Use of your Personal InformationSlipped Stitch Studios collects and uses your personal information to operate its website(s) and deliver the services you have requested.Slipped Stitch Studios may also use your personally identifiable information to inform you of other products or services available from Slipped Stitch Studios and its affiliates. 

 

Slipped Stitch Studios may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.Slipped Stitch Studios WILL NEVER sell, rent or lease its customer lists to third parties.Slipped Stitch Studios may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Slipped Stitch Studios, and they are required to maintain the confidentiality of your information.Slipped Stitch Studios may keep track of the websites and pages our users visit within Slipped Stitch Studios, in order to determine what Slipped Stitch Studios services are the most popular. 

 

This data is used to deliver customized content and advertising within Slipped Stitch Studios to customers whose behavior indicates that they are interested in a particular subject area.Slipped Stitch Studios will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Slipped Stitch Studios or the site; (b) protect and defend the rights or property of Slipped Stitch Studios; and, (c) act under exigent circumstances to protect the personal safety of users of Slipped Stitch Studios, or the public.Use of CookiesThe Slipped Stitch Studios website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Slipped Stitch Studios pages, or register with Slipped Stitch Studios site or services, a cookie helps Slipped Stitch Studios to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Slipped Stitch Studios website, the information you previously provided can be retrieved, so you can easily use the Slipped Stitch Studios features that you customized.You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the 

Slipped Stitch Studios services or websites you visit. 

 

 Security of your Personal InformationVerisignWhen personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.Verisign is an independent, third-party company engaged in the development of digital trust. Verisign provides authentication of Internet services, digital identity and intellectual property. By clicking on the Verisign logo, the Verisign website will serve up a web page that confirms that Slipped Stitch Studios is "Verisign Authenticated." 

 

Children Under ThirteenSlipped Stitch Studios does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 

 

Opt-Out & UnsubscribeWe respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Slipped Stitch Studios by contacting us here:Contact UsEmail: info@slippedstitchstudios.comPhone: 714-375-2645 

 

Changes to this StatementSlipped Stitch Studios will occasionally update this Statement of Privacy to reflect company and customer feedback. Slipped Stitch Studios encourages you to periodically review this Statement to be informed of how Slipped Stitch Studios is protecting your information. 

OVERVIEWThis website is operated by slippedstitchstudios. Throughout the site, the terms “we”, “us” and “our” refer to slippedstitchstudios. slippedstitchstudios offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. 

 

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

 

SECTION 1 - ONLINE STORE TERMSBy agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONSWe reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATIONWe are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICESPrices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.For more detail, please review our Returns Policy. 

SECTION 7 - OPTIONAL TOOLSWe may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKSCertain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONSIf, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATIONYour submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONSOccasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USESIn addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITYWe do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall slippedstitchstudios, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATIONYou agree to indemnify, defend and hold harmless slippedstitchstudios and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITYIn the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATIONThe obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENTThe failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAWThese Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2517 Delaware St #6, Huntington Beach, California, US, 92648. 

SECTION 19 - CHANGES TO TERMS OF SERVICEYou can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATIONQuestions about the Terms of Service should be sent to us at info@slippedstitchstudios.com.

Slipped Stitch Studios 

17632 Metzler Lane, 

Suite 201 

Huntington Beach, California, US, 92647 

 

 Email Address: 

info@slippedstitchstudios.com 

customerservice@slippedstitchstudios.com

 

 Telephone number:714-375-2645

Step 1: Create an account. This will walk you through the different tiers and info you need. After that, just click the  Rewards button at the bottom center of any page to see it at a glance. If you're logged in to your account, your rewards will show.Our rewards are called Stitch points. For every dollar you spend, you gather 10 Stitches. $1 = 10 Stitches. (Shipping and tax are excluded). 

Step 2: Buy your Favorite Stuff!   (Accumulate points)

Step 3: Cash In Points. You will get notified when you have enough points for a reward, or you can check your account to see where you are at.  Cash them in and use them whenever you like! (One at a time only!)

Important notes: 

**All New accounts are credited with 200 Stitches. Yay! 

**Make a note of the email address you use for your account!! 

 **We do not benefit one bit from you having an account.  (This isn't a sneaky way to get you to create an account).  **Stitch points don't expire at this time- and probably won't ever. And this program does NOT reset at the calendar year- you can take as long as you like to accrue your points!